Last updated: June 2026
These Terms of Business set out the basis on which innovAI provides its website, consultancy, development, integration, software, licensing and related technology services.
By using this website, contacting us, requesting a proposal, instructing us to carry out work, or entering into a separate agreement with us, you agree to these Terms of Business where applicable.
This website is operated by Smart Webworx Limited, trading as innovAI.
Website: www.innovaitec.com
Email: info@innovaitec.com
Registered office: Meriden Hall, Main Road, Meriden CV7 7PT
In these terms, “innovAI”, “we”, “us” and “our” refer to the company operating this website and providing the services.
innovAI provides AI-powered search, recommendation, data-matching, website technology, software development, integration and consultancy services. Our services may include, but are not limited to:
The exact services we provide to a client will be set out in a proposal, statement of work, order form, project agreement, licence agreement, support agreement or other written agreement.
This website is provided for general business information only. You may use this website for lawful business purposes, including learning about innovAI, reviewing our services and contacting us.
You must not:
We may suspend or restrict access to the website if we reasonably believe it is being misused.
The content on this website is provided for general information and marketing purposes. It is not intended to amount to technical, legal, financial or commercial advice on which you should rely.
We make reasonable efforts to keep website information accurate and up to date, but we do not guarantee that the website, or any content on it, will always be accurate, complete, current or available.
We may update, amend, remove or replace website content at any time.
If you contact us about a project, demonstration, licence, integration or other service, any information we provide during early discussions is for discussion purposes only unless we expressly confirm otherwise in writing.
A binding agreement for paid work will normally only be formed when we issue and you accept a written proposal, quotation, order form, statement of work or contract.
Unless stated otherwise, proposals and quotations are valid for the period specified in the proposal. If no validity period is stated, they are valid for 30 days from the date of issue.
The scope of any project will be defined in the relevant proposal, statement of work, order form or agreement.
The scope may include details such as:
Anything not expressly included in the agreed scope is excluded unless we agree to include it in writing.
To allow us to provide services efficiently, clients must provide timely access to the information, content, systems, data, people, decisions and approvals reasonably required for the project.
Client responsibilities may include:
We are not responsible for delays, additional costs or project issues caused by incomplete, inaccurate or late information supplied by the client or by third-party systems outside our control.
innovAI technology may use algorithms, automation, machine learning, natural language processing, search ranking, recommendation logic, data matching, data enrichment or other AI-assisted techniques.
The performance of AI search and recommendation systems depends on a range of factors, including:
We will use reasonable skill and care in providing our services, but we do not guarantee that AI-generated, algorithmic or search-based outputs will always be complete, accurate, error-free, unbiased or suitable for every use case.
Clients are responsible for reviewing whether outputs from AI search, recommendation or matching technology are suitable for their own business, users, compliance obligations and sector-specific requirements.
Where a client supplies data to us, the client is responsible for ensuring that:
We may reject, remove or ask the client to correct data that appears unsuitable, unlawful, technically incompatible, incomplete or likely to affect the performance of the service.
Our services may involve third-party platforms, software, APIs, hosting providers, analytics tools, search services, payment providers, data sources or other suppliers.
Unless expressly stated otherwise, third-party services are provided under the relevant third party’s own terms and policies. We are not responsible for third-party service failures, outages, price changes, data restrictions, API changes, licence changes or changes to third-party functionality.
Where a client asks us to integrate with or rely on a third-party system, the client is responsible for maintaining any required account, licence, subscription, API access, permissions and payment arrangements unless we have agreed otherwise in writing.
Fees will be set out in the relevant proposal, statement of work, order form, invoice or agreement.
Unless otherwise agreed in writing:
If payment is late, we may charge interest and reasonable recovery costs in accordance with applicable law.
If the client requests changes to the agreed scope, or if additional work is required because assumptions prove incorrect or requirements change, we may issue a revised quotation, change request or additional statement of work.
We are not obliged to carry out additional work unless it has been agreed in writing.
Any timescales we provide are estimates unless expressly stated to be fixed and binding.
Timescales may be affected by:
We will use reasonable efforts to meet agreed timescales, but we are not liable for delay where the delay is caused by the client, a third party or circumstances beyond our reasonable control.
Where relevant, we may provide deliverables for review, testing or acceptance.
The client must review deliverables promptly and notify us of any issues within the agreed review period. If no review period is agreed, the client should notify us of any material issues within 10 working days.
If the client uses, launches or approves a deliverable, it will be treated as accepted unless there is a material defect that could not reasonably have been identified during review.
Support, maintenance, hosting, monitoring and optimisation services are only included where expressly stated in the relevant agreement.
Where ongoing support is provided, the scope, response times, service levels, exclusions and fees will be set out separately.
Unless otherwise agreed, support does not include:
Unless otherwise agreed in writing, all intellectual property rights in our pre-existing technology, software, frameworks, tools, know-how, templates, methods, processes, code libraries, algorithms, documentation and systems remain owned by us or our licensors.
Where we create bespoke deliverables for a client, ownership or licence rights will be set out in the relevant agreement.
Unless the agreement states that ownership transfers to the client, the client receives a licence to use the deliverables for the agreed business purpose, subject to payment of all fees and compliance with the agreed terms.
The client retains ownership of its own pre-existing materials, branding, data and content supplied to us, but grants us the rights needed to use them for the purposes of providing the services.
Where we license innovAI technology, software, tools or platform functionality to a client, the client must not, unless expressly permitted in writing:
Each party may receive confidential information from the other. Confidential information must be kept secure and must not be disclosed to third parties except where required to provide the services, comply with the law, obtain professional advice or as otherwise agreed in writing.
Confidentiality obligations do not apply to information that is already public, already known lawfully, independently developed without use of the confidential information, or required to be disclosed by law.
Each party must comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018 where applicable.
Our Privacy Policy explains how we process personal data when people use this website or contact us.
Where we process personal data on behalf of a client as part of providing services, the parties may need to enter into a separate data processing agreement or include appropriate data processing terms in the relevant contract.
We will use reasonable technical and organisational measures appropriate to the nature of the services we provide.
However, no website, software system, AI service, hosting environment, integration or data transmission can be guaranteed to be completely secure or error-free.
Clients are responsible for maintaining secure passwords, account access, permissions, hosting arrangements and internal procedures relating to their own systems.
We will provide our services with reasonable skill and care.
Except as expressly stated in an agreement, we do not warrant that:
Nothing in these terms affects any rights that cannot be excluded under applicable law.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.
Subject to the above, and unless otherwise agreed in writing, we will not be liable for:
Unless a separate agreement states otherwise, our total liability in connection with a project or service will be limited to the fees paid by the client to us for that specific project or service during the 12 months before the event giving rise to the claim.
Unless the client asks us not to do so in writing, we may refer to the client’s name, logo and a general description of the project in our portfolio, proposals, case studies and marketing materials.
We will not disclose confidential technical or commercial information without permission.
Either party may terminate a project or service where the other party commits a material breach and fails to remedy it within a reasonable period after written notice.
We may suspend or terminate services if:
Termination does not affect rights, obligations or liabilities that have already arisen.
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including internet failures, hosting outages, supplier failures, cyber incidents, industrial disputes, natural disasters, war, terrorism, epidemic, changes in law or government action.
This website may contain links to third-party websites. We are not responsible for the content, availability, accuracy, security or privacy practices of third-party websites.
We may update these Terms of Business from time to time. The latest version will be published on this page with the updated date.
If we have a separate written agreement with a client, changes to website terms will not automatically change that separate agreement unless the agreement says otherwise.
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these terms, this website or our services, unless a separate written agreement states otherwise.
If you have any questions about these Terms of Business, please contact us:
Email: info@innovaitec.com
Website: www.innovaitec.com