Your data is secure with us.
Last updated: March 31, 2025
Smart Webworx takes protecting your personal data privacy seriously, and we respect and observe your rights. Our approach to privacy is summarised as follows:
If you make a call, or send us an email, we will take information such as your name, job title, email, phone and web address.
Smart Webworx staff will collect your information from you when you call or use our emails.
You will either call us or you will email us. If you email, we will make return contact either by phone or return email.
To answer your questions about a product and/or service enquiry.
It will be added to our client CRM so that we can follow the correct procedures to answer your needs in full. Your enquiry will be tracked through a follow-up customer service methodology, which is mapped out in our CRM.
That process will lead to you becoming a customer or you being placed into a long-term follow-up plan. Unless you request to have no more contact, and then we will mark your records as no further contact requested.
The record is kept of companies who ask us not to call, for the purpose of identifying them for no more calls in future. But the contact details are removed.
Data held in our CRM is available only to our staff. Our staff members are trained in data privacy, and the data does not leave our CRM. Our CRM is self-made and managed in-house by our staff. We do not pass your data to third parties without your consent, and we do not sell or give access to your data to anyone other than our staff members.
They will receive a follow-up to their enquiry, and that enquiry will be tracked until the enquiry is closed, or until the opportunity to sell you products and services is no longer viable. The viability of data in our market of website sales can last typically 3–5 years. For the most part, we track companies, not individuals, and look to make a fresh introduction to decision-makers in 3–5 years if a company does not take up any of our web services. Any client wishing for no more calls is marked as no more calls clearly in our CRM.
We do not think so, but we have a robust complaints procedure in place. If you do, please send your complaint direct to Director, Paul Doherty at: paul@smart-webworx.com
We use cookies on this site from Google Analytics to measure the success of our Google Adwords campaigns, and some WordPress features require a cookie to be downloaded to operate the feature. This policy is subject to review and changes as the new data laws for GDPR and ePrivacy are rolled out so that we can make our policies compliant.
Subject Access Requests should be made to the DPO of Smart Webworx Limited. Please make your request in writing to: paul@smart-webworx.com and CC to info@innovaitec.com
You will need to provide your first name, last name (previous last names if it has changed), capacity in which you think we hold your personal data i.e. client, supplier and some references to communications we have had so that we can easily identify you from people with the same name.